If you are looking for a new challenge, have life/work skills you wish to put to good use and you’re interested in helping others in your community, consider becoming a Volunteer General Adviser.
Inverness, Badenoch and Strathspey Citizens Advice Bureau is a local, independent charity which provides free, impartial and confidential advice and information. We provide practical advice, negotiate on behalf of clients and can help clients to access services.
As a General Adviser you will give advice on a range of topics including benefits, debt, consumers issues, work related problems, housing and relationships. You will interview clients either over the phone or face to face and then research the topic of their enquiry. You will provide comprehensive and reliable advice and support to clients as well as recording the contact on the case management system.
Requirements: Good communication skills (verbal and written). Open, approachable and enthusiastic. Able to sift through information and extract what is relevant. Respectful of views and values which may be different from your own. Able to work within a team. Able to use computers. Willing to undertake on-going training.
How to apply https://www.invernesscab.org/volunteer or contact volunteer@invernesscab.org
All volunteering roles require a commitment to on-going training. For the role of General Adviser this includes an initial 4 stage training programme that can take up to 6 months to complete. This programme includes completing e-learning modules, attending face to face training sessions and shadowing experienced Advisors. The topics covered include: benefits, employment, debt, housing & homelessness, consumer, family relationships and many more. This will help prepare you for the broad range of enquiries you may deal with as a General Adviser. Throughout the training process and when you go on to become an Adviser you will be supported by the Bureau managers and a team of specialist staff.
Must be over 18